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Shipping terms for shipping domestically (Germany):
Our carrier for domestic shippin within Germany is DHL. General shipping time is between 2 and 5 business days. We usually ship in-stock items within 5 business days after we have received your payment. In case of delays we will inform you immediately. We ship to the address of your choice.
The shipping charges include packaging, insurance, shipping and return shipments (see our standard terms and conditions regarding return shipments for exceptions).
Domestic orders will be delivered free of charge if they exceed EUR 150.
Shipping Terms for international shipments:
Lilly & Friends also ships to all EU countries. Shipments to countries outside the EU are possible as well, but please be aware that in those cases the shipping costs displayed during the checkout process are estimates only. We will inform you of the exact shipping costs of each individual order separately.
Our carrier of choice is DHL. The shipping charges for international shipping include packaging, insurance and shipment. Costs for retun shipments are not included and must be paid separately in case of recovation.
Costs for custom clearance and all relevant taxes in foreign countries will be paid by the receipient.
Packaging:
All items will be packed and padded to the best of our ability to insure an undamaged delivery. All shipment containers and boxes will be evaluated and checked out by our expert quality control department:
   
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